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Run three restaurants' policies, pricing checks and complaint replies with ChatGPT

Ted and Tami Taylor, who own three quick-service restaurants in New Mexico, use ChatGPT to draft required health procedures, reply to customer complaints and write a social media policy.

Reported by Ted & Tami Tayloron academy.openai.com

A prompt to try

I run [type of business] in [city/state] with [number] locations. Help me with: [pick one]
A) A written procedure for [new regulation]. Here is the official requirement: [paste]. Draft it in plain steps staff can follow.
B) A reply to this customer complaint: [paste]. Apologize where we're at fault, be specific, and offer [remedy].
C) A price comparison: our menu [paste] vs competitors [paste]. Include delivery-app markups of [X]% and compare value per [size/weight]. Flag any increase that would make us the most expensive option.

Fill in anything in [brackets] before you send it. Anything that spends money, sends a message or signs something should stay behind your own approval.

How it went, step by step

  1. 01When a new regulation lands, ask for a first-draft procedure, then check it against the official requirement.
  2. 02Paste customer complaints and ask for calm, specific replies to edit.
  3. 03Ask for a handbook policy on gaps like social media, and have a professional review it.
  4. 04Before raising prices, give it competitor menus and your delivery markups and ask where you'd become uncompetitive.
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